Legal Notices/Copyright/Privacy

Legal Notices

The following are the disclaimers, terms and conditions for use of the Suncor Energy Inc. website and, by using this website, you are accepting that you are bound by the disclaimers, terms and conditions set forth below.

Terms and Conditions

Suncor Energy Inc. is an integrated energy company headquartered in Calgary, Alberta. Suncor’s oil sands business, located near Fort McMurray, Alberta, extracts and upgrades oil sands and markets refinery feedstock and diesel fuel, while operations throughout Western Canada produce natural gas. Suncor operates a refining and marketing business in Ontario with retail distribution under the Sunoco brand and across Canada under the Petro-Canada™ brand. U.S.A. downstream assets include pipeline and refining operations in Colorado and Wyoming and retail sales in the Denver area under the Shell and Phillips 66® brands. Suncor’s common shares (symbol: SU) are listed on the Toronto and New York stock exchanges.

References to "Suncor Energy Inc.," "Suncor" and "the company" shall include Suncor Energy Inc., Suncor Energy Foundation and our subsidiaries, including Suncor Energy Products Inc., Suncor Energy Products Partnership, Suncor Energy Marketing Inc., and Suncor Energy (U.S.A.) Inc.

Please note that Suncor Energy Inc.'s subsidiary, Suncor Energy Products Partnership, an Alberta Partnership, uses the Sunoco brand under licence and is a separate and unrelated company from Sunoco, Inc., a Philadelphia, U.S.A., corporation.  Any references to "Sunoco" refer only to the Ontario downstream brand used by Suncor Energy Products Partnership.

As well, Suncor Energy Inc.'s subsidiary, "Suncor Energy Products Partnership" and Petro-Canada Lubricants Inc. use the Petro-Canada brand. "Petro-Canada" is used under licence from Suncor Energy Inc. 
Suncor Energy (U.S.A.) Inc. is an authorized licensee of the Shell and Phillips 66 brands and marks in the state of Colorado.

Disclaimer

Suncor does not warrant or make any representations or claims as to the validity, accuracy, currency, timeliness, completeness or otherwise of the information contained in its websites, nor shall it be liable or responsible for any claim or damage, direct, indirect, special, consequential or otherwise arising out of the interpretation, reliance upon or other use, authorized or unauthorized, of such information.

When downloaded or displayed on a user's computer, Internet software transmission problems could produce inaccurate or incomplete copies of documents. Suncor takes no responsibility for the accuracy or completeness of documents or material downloaded or displayed from its websites.

Suncor takes reasonable precautions to ensure its websites are free from computer viruses; however, it is recommended that the user install and use appropriate antivirus or other protective software. Suncor disclaims liability for any computer viruses or other destructive programs that may be inadvertently downloaded from its websites.

Intellectual Property

Ownership of Material

The material and information on Suncor's websites are being made available only under the conditions set out herein. Suncor reserves rights to the intellectual property presented in its websites, which includes, but is not limited to, our copyrights, trademarks and corporate logos. "Suncor" and “Petro-Canada” are Canadian- and U.S.-registered trademarks, "Sunoco" is a Canadian-registered trademark of Suncor.
 
No material from the websites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, unless otherwise indicated on this website, except for your own personal or internal company use.

Both the text and graphics on this site are protected by copyright unless otherwise noted. The copyrights of some images and graphics appearing on this site are owned by third parties who have licensed their use to Suncor on this site only.

If you choose to use material from our websites, you may not allow others to:

• remove the copyright or other proprietary notices from the downloaded materials
• sell, reproduce, modify or attempt to modify the materials in any way or reproduce or publicly display, perform or distribute or otherwise use them for public or commercial purpose, including, without limitation, use of the materials on any other website
• transfer the material to any other person without the written consent of Suncor
• interfere with the security of, or otherwise abuse, this website or any services, system resources, accounts, servers or networks connected to, or accessible through, this website or affiliated or linked websites.

Except as otherwise noted, the trademarks displayed on this site are the trademarks and logos of Suncor, used under license. Suncor's trademarks and logos may not be used in any way or for any purpose without the consent of Suncor.

Photos supplied in Suncor's photo library on this website may be used and reproduced for non-commercial purposes, provided that the photos are not modified and that Suncor Energy Inc. is credited. Logos supplied on this website may be used, provided the visual identity guidelines are followed.

Review our Visual Identity Guidelines on Suncor.com

Modification of the materials or use of the materials for any other purpose is a violation of Suncor's copyright and other proprietary rights. You may not frame this website nor link to this website without Suncor's express permission. If you wish to link to this website, please contact us.

Suncor does not approve, endorse, review, control or operate any sites that are linked to this site. Suncor does not accept any responsibility for these third-party sites and Suncor shall not be responsible or liable for any damages in connection with linking. Linking to any other site is at the visitor's own risk.

Suncor Privacy Policy

At Suncor, we are committed to protecting the privacy and security of the personal information of individuals with whom we interact, such as our customers, suppliers, neighbours, employees and contractors.

Collecting, Protecting and Using Information

When collecting personal information from individuals, we will explain how we intend to use it, we will collect only what we believe is reasonably necessary to meet those purposes, and we will not use or disclose it for other unrelated purposes without the person’s consent, except in the limited circumstances prescribed by applicable law.

Upon inquiry, we will explain the options for, and consequences of, withholding or withdrawing consent, and will record and respect an individual’s choices. Suncor may also collect from another party, such as a service provider or other organization, personal information from or about an individual, if the individual has provided his or her consent to the other party, allowing Suncor to collect and use the individual’s personal information.

Our business processes will be designed and applied to appropriately safeguard personal information, considering the sensitivity and use of that information. We will make reasonable efforts to ensure information is as accurate and up-to-date as is reasonably necessary for the purposes for which it is to be used. Once the information is no longer needed, it will be appropriately destroyed.

Sharing Information

We may provide an individual’s personal information to other parties:

• where we have the individual’s consent
• where required or permitted to by law
• where the other parties are acting as our agent or as a service provider and have agreed to handle the information in accordance with this policy, or
• where business mergers, divestments or acquisitions are involved.

We may collect personal information about an individual from other parties:

• where we have the individual’s consent
• where required or permitted to by law
• where the other parties are acting as our agent or service provider and have agreed to handle the information in accordance with this policy
• where business mergers, divestments or acquisitions are involved, or
• where the other party has obtained the individual’s consent.

Access to Information

Individuals may request access to the information that Suncor has about them, may discuss Suncor’s business practices regarding the use of the information, and may address concerns about how Suncor handles personal information by contacting Suncor's Privacy Officer (see contact information below).

We respect the concerns of individuals regarding information about them, and will respond to their concerns or complaints within a reasonable time frame and within the time frame required by law.

What is Personal Information?

Personal information is any factual or subjective information about an “identifiable individual.” It can include

• name
• home address
• email and phone number
• resume information
• age
• purchases and spending habits
• photos
• credit card information
• opinions
• evaluations
• comments.

Personal information does not include anything that might appear on business cards or that can be found through other publicly available information, such as a telephone directory. The legislation also does not cover personal information used strictly for personal purposes (such as personal greeting card lists) or for journalistic, artistic or literary purposes.

Other Stakeholders

Respecting and protecting the privacy of Suncor’s other stakeholder group is important to us and is a priority in our continuing relationship. Examples of other stakeholders include, but are not limited to, individual contractors, job applicants, landowners, lease-grantors, shareholders, investment analysts, government contacts and scholarship recipients.

Suncor collects your personal information through various means, such as through personal contact, job and scholarship applications, over the phone and through website cookies. We collect this information so we can manage our ongoing relationship with you, but we will tell you the specific purposes for which your information will be used when we collect it.

Suncor takes great care to ensure your personal information is securely stored. Access to this information is restricted to authorized employees of Suncor and will only be disclosed to third-party agents responsible for administering our programs or providing Suncor with services, provided that such companies use the information only for the purposes for which it was disclosed, and agree to maintain privacy policies consistent with Suncor’s.

Privacy While Using Suncor's Internet Sites

For technical evaluation and statistical purposes, Suncor employs per-session cookies on the company’s website. This mechanism collects the name of the individual’s Internet Service Provider, IP (Internet protocol) address and server name, the length of each visit, the number of requests per visit, and the individual’s operating system and browser type. No attempt is made to correlate these details with personal information that an individual submits voluntarily.

If website users provide Suncor with personal information through Internet use or email, the company will consider that consent to use this information for the purpose it has been provided has been granted to Suncor, its affiliates or agents. For example, resumes are used for employment purposes, and contact information may also be provided through credit application forms or through the subscribe feature if used to provide alerts of new information on the site as requested by the user. Once an individual unsubscribes, his or her identity is deleted from the alert list.

Suncor also scans Internet communications for system management and security purposes in order to detect malicious software and unauthorized access. Privacy and confidentiality are not guaranteed when using unencrypted Internet communications.

In some cases, Suncor uses third parties to process transactions that may include personal information. In such cases, we rely on contract terms and conditions with third parties to ensure they apply the same or higher standards concerning collection, use and disclosure as were identified in Suncor’s privacy policy statement above. We may also pass relevant personal information to others where we are legally entitled or required to do so.

To Find Out More

For more information regarding our privacy policy and procedures please contact us by telephone at 1-800-668-0220 or by email at custsvs@suncor.com.

Suncor reserves the right to change this policy at any time. Please check this page periodically for changes.

Last updated May 2011